Refund and Return Policy

Returns and Refund Policy

It is our effort and attention that you are 100 percent satisfied with your purchase. If for any reason you are unhappy with your purchase, you can send the unopened product back within 30 days of your order’s ship date and receive a full refund (minus the shipping costs).

Any issues or problems with orders that did not arrive on time should be reported to our Customer Service at contact @ organiclifenow.com within 60 calendar days of your order ship date. Orders that were not reported within 60 calendar days of the shipping date will not be eligible for a refund.

What if I need to return an item after 90 days?
Products items that are over the 30 days from the shipping date period cannot be refunded.

What if my item has been opened?
Packages or products that have been opened and are not in a re-sellable condition ARE NOT eligible for a refund.

What do I do if I receive a damaged, expired or incorrect product?
If you receive a damaged, expired or incorrect product, you must contact Customer Service within 48 hours of receiving your product. You have to contact our customer service so we can send you a special number which is called a RMA (return merchandise authorization) number. Please have your order number from the enclosed invoice available. Products should be inspected immediately once delivered and any problems with damages or expired products need to be reported within 48 hours of delivery.

How long will it take to receive a credit from my return?
We process returns daily during business hours from Monday-Friday, 9am-5pm PST. As soon as we receive your item, we will process your return. If a credit is to be issued, you should see the credit come through within 3-10 business days, depending on your bank’s procedures and how quickly they process the credit.

Do you issue In-Store Credits?
At this moment we don’t issue in-store-credits.

RETURN A Product STEPS

STEP 1:
Send us an email to contact @ organiclifenow.com so we can send you the ReturnMerchandise Number (RMA). ALL returns must receive an RMA  number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, a 25% restocking fee will automatically be applied. In the same email we will send you  the address to send the returned item.

STEP 2:
Write your RMA number on the outside of your package and mail it to the provided address in our email.

Your return will be processed within 24 hours.

More important things to know…
All returns of “duplicate items” (items previously returned by the same customer from a previous order) are subject to approval. We will not be responsible for shipping and handling on returned items.
We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse. Please know that we are unable to issue checks or cash back for returned products. Items that can not be refunded directly back to your method of payment will receive an in-store credit.

Incorrect Address / Returned Items
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Returned Items
If your parcel is being returned to sender due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Prohibited Import / Denied Entry by Customs, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.